Frequently Asked Questions

Choose from the list below to find answers to the questions most frequently asked by Dental Professionals and their patients.

Choose from the list below to find answers to the questions most frequently asked by Dental Professionals and their patients.
Choose from the list below to find answers to the questions most frequently asked by Dental Professionals and their patients.
    • Tooth wear is the non-carious loss of tooth structure,1 which typically falls into three main categories: abrasion, attrition and erosion. While tooth abrasion and attrition are caused by mechanical reasons (bruxism, brushing, clenching and general age-related wear from mastication), tooth erosion is a non-bacterial chemical process which begins when the tooth structure comes into contact with the acids in foods and beverages.1-4 When tooth enamel (the tooth's hard surface) is exposed to acids (from food, drinks or the stomach, e.g., due to sickness or regurgitation), it temporarily softens and loses some of its mineral content. Saliva will help neutralize acidity, restore the mouth's natural balance and slowly re-harden the tooth enamel. However, because the tooth's recovery process is slow, if the acid attack happens frequently, the tooth does not have a chance to repair itself. When the enamel is soft and we brush our teeth, the enamel can be worn away more easily, becoming thinner over time.

    • With advances in dentistry and healthcare, teeth are lasting longer now than ever before. And today's modern lifestyle means that more patients are consuming the acidic fruits, juices and sodas related to one type of tooth wear, tooth erosion. In order to help teeth remain healthy for the long-term, early detection of tooth erosion is important.5 98% of U.S. dentists observe acid erosion happening among some of their patients.

    • Patients who consume diets that are high in acid from sources like fruit, sodas (including diet sodas), orange juice and wine may be at risk for tooth wear. These foods and drinks demineralize and soften the tooth surface, making it more susceptible to physical damage.5 Acidic foods should not and cannot easily be avoided, since they are important to a healthy diet. But care needs to be taken as to when and how often they are consumed. It is not just what is consumed that causes erosion, but also the way that acidic items are eaten and drunk. Holding or retaining acidic food or drinks in the mouth prolongs the teeth's exposure to acid, therefore increasing the risk of erosion. Swishing an acidic drink, for example, can increase the acidic drink's contact with the tooth or teeth, again increasing the risk of erosion. Other patients that commonly exhibit tooth erosion include those suffering from acid reflux, or bulimia.1,3

    • "Baby teeth" are at risk from the effects of acid erosion because they are less mineralized and therefore the enamel is softer than it is on adult teeth. Attention should be paid to the acidic content of a child's diet and how they consume acidic food and drink.

    • Yes, as the enamel layer of a tooth demineralizes and becomes softened it becomes more susceptible to abrasion. Ultimately the tooth can become visibly less white and older-looking5 over time.

    • Yes. Over time, teeth with tooth erosion may become visibly less white and older-looking. This can happen when the enamel layer of a tooth demineralizes, becomes softened and may be more susceptible to abrasion.5

    • Teeth may look older and not appear as white, patients may also experience dentin hypersensitivity as the enamel begins to wear away.5,6

      Tooth erosion in particular can wear down the enamel and change the texture, shape and appearance of teeth, which may also cause tooth sensitivity. Teeth may appear slightly "glassy" or transparent near their biting edges. This tends to be an earlier warning sign of the effects of acid erosion. They can have a yellow appearance as enamel becomes thinner and the darker dentin shows through. Discoloration tends to occur in the later stages of erosion. As erosion advances, teeth can develop a rounded, "sandblasted" look on their surface and edges. In the later stages of erosion, small cracks and roughness may be visible at the edges of the teeth. Small dents may appear on the chewing surfaces of the teeth in advanced stages of erosion. Fillings also may appear to rise up.

    • In the long term, the effects of tooth erosion may require dental treatment in order to protect the tooth and the underlying dentin. A dentist may decide to place a bonded filling, a veneer or a crown to restore the tooth to its former color and shape. In extreme cases, the damage caused by erosion may result in extraction of the tooth.

    • There are many factors that contribute to the progression of erosion, most notably the frequency and concentration of the acids in contact with the teeth and the volume and defense of an individual's saliva. Personal lifestyles, consumption habits and teeth are different and all can affect the rate at which erosion affects teeth. There have been instances where enamel has been stripped from teeth in a period of six months, but this is extreme and rare.

    • Definitely. You may wish to ask the patient whether they swish carbonated drinks around their mouth or retain food or drinks in their mouth for extended periods. You may also wish to inquire after tooth-brushing habits, symptoms of dentin hypersensitivity, and possible gastric conditions involving heartburn.5

    • As tooth enamel is worn away, the underlying dentin may be exposed. This is a softer part of the tooth and as it becomes exposed, teeth may be more sensitive. As nerve endings in the teeth are activated, a slight twinge can be felt when consuming hot, cold or sweet foods and drinks.

      It is therefore recommended that all dental professionals ask all patients about dentin hypersensitivity at each appointment, and open the discussion about possible triggers. Dentin hypersensitivity affects as many as one in five Americans,7 yet data indicates that up to 42% of patients with dentin sensitivity don't tell a dental professional about their symptoms.8

    • Once the damage has been done, it cannot be reversed. In the advanced stages of erosion, there is likely to be a need for expensive and complicated dentistry to restore teeth to normal function. This is why understanding the problem and taking steps to minimize risk is so important.

    • For patients with tooth wear, you may wish to make the following recommendations:

      1. Reduce or eliminate intake of acidic food and drinks and in particular carbonated drinks6
      2. Cease retaining acidic foods and drinks inside the mouth6
      3. Chew sugar-free gum, suck a sugar-free lozenge or eat a piece of cheese after an acidic meal, to encourage saliva and protect enamel6
      4. Leave brushing of teeth for as long as possible after consuming acidic food or drink6
      5. Brush with a soft toothbrush, using a low-abrasion, low-acidity, high-fluoride, anti-hypersensitivity dentifrice6 like Sensodyne ProNamel® to help re-harden acid softened tooth enamel
    • Sensodyne ProNamel® has been specifically formulated to help protect teeth from the effects of acid erosion. It works in a number of ways:

      1. It helps to re-harden acid softened enamel, making it more resistant to further acid attack.
      2. It has low abrasivity to limit further enamel wear during the process of toothbrushing
      3. It is pH neutral (non-acidic) to be kind to tooth enamel.
      4. It is specially formulated for people with sensitive teeth, which can be a sign and a symptom of acid erosion

      Patients with tooth wear may also benefit from a desensitizing toothpaste with a low Relative Dentin Abrasivity (RDA), and fluoride. This can help relieve symptoms of dentin hypersensitivity, slow further enamel loss from excessive tooth abrasion, and help to harden tooth enamel.6 Toothpastes with 5% potassium nitrate as the desensitizing agent, when used twice-daily, have been proven to relieve dentin hypersensitivity in as little as two weeks. This is the maximum amount of potassium nitrate allowed by the FDA to treat sensitivity.9-14

    Sources:

    1. Abrahamsen, TC. The worn dentition- pathognomonic patterns of abrasion and erosion. Int J Dent (2005) 55. 268-276.
    2. Tooth Abrasion Definition. National Institutes of Health MeSH database. From Jablonski, Dictionary of Dentistry, 1992, p2. Found at: http://www.ncbi.nlm.nih.gov/entrez/query.fcgi?cmd=Retrieve&db=mesh&list_uids=68014072&dopt=Full. Accessed 9/19/06
    3. Tooth Attrition definition. National Institutes of Health MeSH database. From Jablonski, Dictionary of Dentistry, 1992, p86. Found at: http://www.ncbi.nlm.nih.gov/entrez/query.fcgi?cmd=Retrieve&db=mesh&list_uids=68019217&dopt=Full. Accessed 9/19/06
    4. Tooth Erosion definition. National Institutes of Health MeSH database. From Jablonski, Dictionary of Dentistry, 1992, p296. Found at http://www.ncbi.nlm.nih.gov/entrez/query.fcgi?cmd=Retrieve&db=mesh&list_uids=68014077&dopt=Full. Accessed 9/19/06
    5. Lussi A. "Erosive Tooth Wear- A Multifactorial Condition of Growing Concern and Increasing Knowledge." Monogr Oral Sci. Basel, Karger, 2006, vol 20, pp 1-8.
    6. Bartlett, DW. "The role of erosion in tooth wear: aetiology, prevention and management." Int Dent J. (2005) 55, 277-264.
    7. Haywood VB. Dentin hypersensitivity: bleaching and restorative considerations for successful management. Int Dent J. 2002; 52:376-385.
    8. Guritzky, E. Dentin hypersensitivity. RDH. 2005. August.
    9. Tarbet WJ, et al.: Clinical evaluation of a new treatment for dentinal hypersensitivity. J Periodontol 51:535-540.
    10. Tarbet, WJ, et al: Home treatment for dentinal hypersensitivity: a comparative study. JADA, 105: 227-230. 1982.
    11. Collins, JF, et al: Reducing dentinal hypersensitivity with strontium chloride and potassium nitrate. General Dentistry. 1984. 40-43.
    12. Silverman, G. The sensitivity-reducing effect of brushing with a potassium nitrate-sodium monofluorophosphate dentifrice. Compendium of Continuing Education. Vol VI, no. 2. 1985.131-134.
    13. Nagata T, Ishida H, Shinohara H, Nishikawa S., Kasahara S, Wakano Y, Daigen S, Troullos ES. Clinical evaluation of a potassium nitrate dentifrice for the treatment of dentinal hypersensitivity. J Clin Periodontol 1994; 21: 217
    14. Silverman, G, Gringold J, Clark GE, The effectiveness of KN03 and NaMFP dentifrices in reducing detinal hypersensitivity.

     

    SENSODYNE PRONAMEL is a registered trademark of Glaxo group of companies.

    • Sensodyne® toothpastes contain sodium fluoride. The concentration is approximately 1100 ppm fluoride ion.

    • Sensodyne® comes in nine different variants to satisfy individual needs:

      1. Cool Gel
      2. Extra Whitening
      3. Fresh Impact
      4. Fresh Mint
      5. Full Protection plus Whitening
      6. Tartar Control plus Whitening
      7. Original Flavor
      8. Sensodyne® Iso-Active Multi-Action
      9. Sensodyne® Iso-Active Whitening
    • Many dental professionals start by recommending a flavor most closely representing the dentifrice previously used by the patient. Among the recommendations for using Sensodyne® to control dentin hypersensitivity, clinicians may choose to recommend a tartar control or whitening formulation to provide additional benefits. Patients can ultimately select the flavour they most prefer.

      Sensodyne® is available in 9 formulas: Fresh Impact, Tartar Control plus Whitening, Fresh Mint, Original Flavor, Extra Whitening, Cool Gel, Full Protection, Iso-Active Multi-Action and Iso-Active Whitening.

    • Tartar control agents such as tetrapotassium pyrophosphate or sodium tripolyphosphate act by inhibiting crystallization, which can predispose a patient to dentin hypersensitivity. Previous formulations of desensitizing dentifrices contained strontium chloride, which acted as a tubule blocker. Both of these ingredients could be in conflict with one another. However, current formulations of desensitizing dentifrices contain potassium nitrate, which acts by nerve depolarization and thus, would not be compromised by a tartar control agent inhibiting crystallization.

    • For information on how to order samples call 1-800-652-5625. Or click here.

    • Yes, Sensodyne® contains ingredients approved by the FDA. Sensodyne® is formulated for the treatment of dentin hypersensitivity and cavity prevention

    • The FDA requires the following statement on the packaging of all toothpaste products: "If you accidentally swallow more than used for brushing, seek professional assistance or contact a Poison Control Center immediately. Naturally, you should keep this and all drugs out of the reach of children."

    • The FDA requires this statement on the packaging of all over-the-counter desensitizing toothpastes. Sensitive teeth may indicate a serious problem that may need prompt care by a dentist or physician. The warning was added to have consumers confirm with their dentists that they indeed have sensitive teeth versus another dental issue.

    SENSODYNE is a registered trademark of Glaxo group of companies.

  • General Questions and Answers

    Questions and answers about Super Poligrip® and adhesives in general - here we cover the basics of what you need to know about using adhesives to live more comfortably and confidently with dentures or partials.

    • To remove denture adhesive from your mouth:

      • Swish mouth with water.
      • Slowly remove denture using a rocking motion.
      • Remove denture adhesive from your gums with warm water and a soft brush.

      To remove denture adhesive from your dentures:

      • Soak your dentures in warm water and Polident to remove adhesive.
      • After soaking, brush your dentures with a soft-bristled brush dipped in Polident solution. (To avoid scratching dentures, do not use toothpaste.)
      • Soaking and brushing your dentures daily can help to prevent adhesive build-up.
    • Super Poligrip® provides strong, all day hold, plus a denture adhesive cream can help you keep food particles from lodging between the denture and your gums/roof of the mouth, thus helping you reduce the incidence of gum irritation. Denture adhesives can increase the force that can be applied during biting and improve the ability of chewing hard to eat foods that you may have been avoiding. Denture adhesive creams can also help you regain your confidence by providing a more secure denture fit and reducing the likelihood of dislodgement.

    • Even well fitting dentures can feel more comfortable with Super Poligrip®. Just a few dabs create a seal between your dentures and gums making them more comfortable while you eat. There's a variety of denture adhesive variants to fit your individual needs including creams, strips and powders. Visit here to learn more.

      Super Poligrip® denture adhesive creams have strong hold that lasts all day long. Plus they offer the unique, patented Ooze-Control Tip® that helps you apply a thinner strip of denture adhesive so it's easier to apply with more control and less ooze. You can place denture grip right where you need it most.

      Super Poligrip® Comfort Seal® Strips are an innovation in denture adhesives that allow denture wearers to get close to a more natural feeling. Comfort Seal® Strips provide the same level of hold as a cream adhesive but without the unpleasant ooze, mess or taste. The convenient pre-measured strips are individually and hygienically wrapped to provide just the right amount of hold.

      Extra Strength Super Poligrip® Powder helps you hold your dentures tight for up to 12 full hours and helps them feel comfortable and natural in your mouth.

    • Super Poligrip® should only be used and applied according to label directions. Poligrip® Denture Adhesive is not intended for use in ill-fitting dentures. Ill-fitting dentures should be re-lined or replaced by a dentist. Only a small amount of denture adhesive should be needed. 

      Applying Super Poligrip® denture adhesive cream:

      • Clean and dry your dentures.
      • Apply adhesive in short strips, not too close to denture edges.
      • Rinse mouth before inserting dentures.
      • Press dentures firmly into place, hold firmly, and bite down for a few seconds to secure.

      Click here to see how to properly apply denture adhesive cream. 

      Applying Super Poligrip® Comfort Seal® Strips:

      • Clean and dry your dentures.
      • With dry hands, peel open and remove strips.
      • Lightly moisten one strip at a time with water.
      • Place strips on denture, not too close to denture edges. Do not overlap strips. (Tear strips if needed.)
      • Rinse mouth with water before inserting denture.
      • Press denture in place, hold firmly and bite down.

      Click here to see how to properly apply denture adhesive strips. 

      Applying Extra Strength Super Poligrip® Powder:

      • Clean dentures thoroughly, leaving them wet.
      • Open cap to expose tip.
      • Apply evenly by squeezing the bottle. Shake off excess powder.
      • For Upper Dentures, position the bottle so powder is dispensed over a large surface area. Move tip from front to back of denture.
      • For lower Dentures, position the bottle so powder is dispensing in thin stream. Move tip along the "U" of the denture channel.
      • Press dentures in place and hold firmly for a few moments.
      • Keep dispenser tip dry so that the opening does not clog.

      Click here to see how to properly apply denture adhesive powder.

    • Our zinc-free formulation provides an effective all-day hold for well-fitted dentures (up to 12 hours) - depending upon the individual, the fit of the denture, the amount of saliva in the mouth and the foods and beverages that are consumed. Do not apply more than once a day. Visit your dentist regularly. Ill -fitting dentures may impair your health.

    • When you experience oozing of denture adhesive cream from beneath dentures, it's a sign that you're using too much. If oozing occurs, reduce the amount of denture adhesive that you are applying. Remember, Super Poligrip® holds all day, so you should not apply Super Poligrip® more than once a day. Click here to see how to properly apply denture adhesive.

    • Super Poligrip® products no longer contain zinc, however they still come in the same great colors and flavors denture and partial wearers have known for years. They also contain two adhesive ingredients that provide an effective all-day hold in well-fitted dentures. And the new Super Poligrip® is easy to find; just look for the Zinc-Free Formulation message right on the box. These products are safe and effective when used as directed. Our zinc-free Super Poligrip®:

      • Is clinically proven to seal out more food particles that cause irritation and pain compared with no adhesive.
      • Helps prevent gum irritation.
      • Significantly improves comfort, confidence, and satisfaction.
      • Significantly improves stability, retention, and bite force.

    Zinc-free Formulation Questions and Answers

    At GlaxoSmithKline (GSK) consumer safety is our primary concern. As a precautionary measure GSK voluntarily stopped the manufacture, distribution and advertising of all zinc-containing denture adhesives in February 2010. Our adhesives that contained zinc have always been safe and effective when used as directed. The vast majority of consumers did follow the instructions on the package. However we know that some used excess product over the long term, and this is associated with potential health risks. This is the reason why we took this decision and introduced a zinc-free line of denture adhesives. All denture adhesive creams currently manufactured by GSK no longer contain zinc and are labeled "Zinc Free Formula".

    Important information and answers to questions are included below.

    If you would like to read our Consumer Advisory, click here.

    • While most consumers followed the instructions on the package, we know that some consumers used excess product over the long term, and this is associated with potential health risks. Reports regarding zinc-containing denture adhesives suggest that excessive use over an extended period of time may result in a zinc-induced copper deficiency which has been associated with the development of blood problems such as anemia, and with disorders of the nervous system, termed myeloneuropathy.

    • A small amount of adhesive will be swallowed during normal use which isn't harmful. All GSK denture adhesive products are safe when used as directed.

      If you were using zinc-containing Super Poligrip® Original, Super Poligrip® Extra Care, or Super Poligrip® Ultra Fresh for several years in amounts greater than directed on the package, for example:

      • Routinely using more than once per day, or
      • Apply a large amount of adhesive at each application so that a tube was used up in a shorter time than directed on the label (e.g. a 40 g tube lasted less than 6 weeks), or
      • You have concerns about your health,

      then you should see your doctor and read the information below.

    • Ingestion of zinc-containing adhesive at low levels has not been associated with health concerns. However, reports regarding zinc-containing denture adhesives suggest that excessive use over an extended period of time may result in a zinc-induced copper deficiency which has been associated with the development of blood problems such as anemia, and with disorders of the nervous system, termed myeloneuropathy.

    • It is a disorder of the nervous system that can be serious, with symptoms that include numbness or weakness in the limbs, poor balance and difficulty walking.

    • If you are experiencing these symptoms please consult a medical professional such as your doctor.

    • Super Poligrip® Original, Super Poligrip® Extra Care, Super Poligrip® Ultra Fresh products are safe when used as directed by the product label. If you need to use more often than once a day or in amounts more than directed in the package instructions, then your denture may not fit as well as needed. Please see your dentist to check on the fit of your denture.

    • Super Poligrip® Original, Super Poligrip® Extra Care, Super Poligrip® Ultra Fresh are safe to use as directed. Consumers with questions may call 1-866-640-1017.

    • The zinc free formulas provide an effective all-day hold when used with well-fitted dentures. These products are safe and effective when used as directed. 
      Our zinc free products also:

      • are clinically proven to seal out up to 74% more food particles that cause irritation and pain compared with no adhesive
      • help prevent gum irritation
      • significantly improve comfort, confidence, and satisfaction
      • significantly improve stability, retention, and bite force

      Please remember to visit your dentist on a regular basis to check on the fit of your denture, and the health of your mouth.

    • It is important to use denture adhesive only as labeled on the pack. For the first time, use a small amount and use more if needed. Too much adhesive can cause oozing- apply less next time if this occurs. It may take a few tries to find the right amount for your denture. Apply once a day for secure hold. If you need to apply more often seek advice from your denture care professional. 
      Visit your dentist at least once a year to check on denture fit and oral health status.

    SUPER POLIGRIP is a registered trademark of Glaxo group of companies.

    • Peracetic acid formed by the ingredients in Polident® MicroClean provides an antifungal and antibacterial action and has stronger antimicrobial action than the old Polident®.

    • Family toothpastes contain abrasives to clean mainly through mechanical action and most do not contain antimicrobial ingredients.

      Polident® MicroClean Formula kills 99.9% of odor-causing bacteria and more of other microorganisms than regular toothpaste

    • Polident® is safe for use with all denture materials. It is safe for use on porcelain or acrylic teeth as well as all acrylics used for the base of the denture, regardless of its rigidity.

    • Polident's® anti-bacterial cleaning system has several ingredients that participate in the cleaning process.

      The effervescent action (Sodium Bicarbonate and Citric Acid) provides mechanical cleaning action to loosen particles from the denture. The effervescent compounds also reduce odor by neutralizing the by-products of bacteria.

      The oxidants (sodium perborate & potassium monopersulfate) remove stains and whiten the denture teeth.

      The detergents (sodium polyphosphate & several others) clean by removing virtually all the particles that were broken down and loosened by the previously mentioned active ingredients.

    • The oxidizing agents are the primary stain removers, while they also aid in the breakdown of food proteins. The oxidizing agents act as a whitener/bleaching agent that removes the stains. The detergents emulsify oily stains and keep them dispersed and suspended away from the denture. The detergents then remove the stain particles.

    • Yes, Polident® is proven to kill odor-causing bacteria.

    • Patients should soak their denture everyday, and follow the directions on the box for the duration of the soak, as it is dependant upon the variant purchased.

      3-minute - kills 99.9% of odor-causing bacteria in just 3 minutes and kills other microorganisms in 5 minutes. This is ideal for patients who want a quick cleaning during the day.

      Overnight – Soak overnight to deep clean tough stains.

      Partials – Formulated to clean both the acrylic surface and metal clasps in 15 minutes.

    • All Polident® variants are safe for the overnight soaking of dentures. It is important to note that Polident® Overnight is ideal for overnight soaking and cleaning. Polident® 3-Minute is also safe for overnight cleaning, and will not harm the denture.

    • The only long-term effect of regular overnight use on denture material is a clean denture. It is perfectly safe to soak your denture in Polident® for the duration of the night, and there are no negative effects.

    • Polident® is safe for long-term use. Polident® has been through extensive testing and none of our studies have indicated that long-term use of Polident® will discolor the acrylic material.

      Acrylic, like many other materials will naturally fade over time. As the acrylic denture is exposed to ultra violet light, the color will fade. This is in no way associated with the long-term use of Polident®.

    • Polident® should be used as directed.

    • There are areas of a denture that a denture wearer, especially an elderly wearer, may not be able to effectively clean by brushing. Polident® effervescent cleaning action can reach where brushing can miss. Brushing alone does not provide the thorough anti-bacterial cleaning action of Polident® tablets.

      If the patient is brushing it is important to educate them that denture pastes, such as Dentu-Crème, are the recommended pastes because family toothpaste are too abrasive.

    • Polident® is an anti-bacterial cleaning system and it is the best method of cleaning dentures. Mouthwash does leave the denture wearer with a fresh taste in their mouth, however, Polident® helps remove stains and provide effervescent cleaning action. Mouthwash is indicated for use only in the oral cavity. Polident® is specifically designed to clean denture material.

    • Polident® is the only denture cleanser that provides patients with a choice of different variants for individual need states (3-Minute, Overnight and Partials).

      New Polident® MicroClean is formulated with an organic compound which activates the perborate/percarbonate oxidizers in Polident® to form peracetic acid. Peracetic acid provides antifungal and antibacterial action. Peracetic acid has stronger antimicrobial action than active oxygen products alone.

      Polident® is the market leader, which means that patients are more satisfied with Polident® than any other denture cleanser. Polident® 3-Minute is the only denture cleanser formula to clean in 3 minutes.

    • Polident® is the Denture Cleanser that provides your patients with a product offering that enables them to choose the method and timing habits that suit their cleansing needs. Polident® 3-Minute, Polident® Overnight, Polident® Partials, Polident® Smokers and Dentu-Crème are all formulated specifically for different cleansing habits.

      The variants provide your patients with a product that will suit their needs and increase the likelihood of committing to denture hygiene, which will in-turn increase client compliance.

    • Each is specifically formulated to provide the best clean depending on the specific methods of use.

      Polident® Overnight cleans for hours. The effervescing action is steady and works overnight to break particles that attach to the denture.

      Polident® 3-Minute provides the fastest clean available. The increased effervescent action and greater stain-removing abilities enable this product to clean faster than other denture cleansers.

      Polident® for Partials is formulated to clean both the acrylic surface and metal clasps.

    • Polident's® pH level varies for each product, but all formulations are formulated to have a pH that is safe to use and will not case chemical burn.

    POLIDENT is a registered trademark of Glaxo group of companies.

    • The biotène® system offers a comprehensive management approach for people suffering from moderate to severe dry mouth symptoms. The biotène® products contain polymers and humectants providing lubrication and moisturization to dry mouth sufferers. The formulation also contains a combination of enzymes and protein normally found in saliva1. This LP3 salivary protein-enzyme system is designed to supplement some of the enzymes that are depleted in a patient with dry mouth symptoms.

      The biotène® system of products allows health care professionals and patients to select products to help them manage their dry mouth symptoms. The biotène® system includes products in 3 key categories:

      1. Soothe and Moisturize: biotène® offers a portable Spray for on-the-go comfort, a soothing Liquid and an effective Gel that offers relief—especially at night.
      2. Daily Cleaning: Only biotène® has 2 oral rinses and 4 cavity-preventing fluoride toothpastes that are specially designed and formulated to refresh the mouth and help reduce bad breath. And, because sore irritated mouths do not need harsh ingredients, biotène® products are alcohol and (SLS) free.
      3. Saliva Stimulation: To help stimulate salivary flow, biotène® provides 2 breath-freshening gums.
    • Biotène® oral rinse helps relieve dry mouth symptoms. The oral rinse contains polymers and humectants to provide lubrication and moisturization and together with its LP3 salivary enzyme-protein system provides gentle mouth care to soothe and freshen dry irritated mouths. The oral rinse is developed specially for the delicate oral mucosa of a dry mouth sufferer. It has a mild mint flavour and is alcohol free and therefore refreshes the mouth but reduces the potential drying and burning sensation that may occur with alcohol based oral rinses.

    • Biotène® oralbalance Gel is clinically proven to provide long lasting dry mouth symptom relief. Oralbalance Gel lubricates the mouth and supplements some of the enzymes that are depleted in a patient with dry mouth symptoms.

      The Gel's polymers and humectants provide lubrication and moisturization together with the LP3 salivary enzyme-protein system offering gentle, mouth care to soothe and lubricate a dry irritated mouth. The long-lasting relief makes it a great night-time formulation; helping dry mouth sufferers get through the night without discomfort. Oralbalance Gel is also appropriate for dry mouth patients needing longer lasting symptomatic relief.

    • Biotène® Toothpaste is fluoride based toothpaste appropriately formulated for patients with dry mouth symptoms. Biotène® Toothpaste does not contain sodium lauryl sulphate (SLS) and has a mild flavor suitable for the delicate mucosa of individuals with dry mouth symptoms. Like normal family-style toothpastes, biotène® toothpaste helps prevent caries and fights bad breath.

    • Dry mouth severity can vary widely among individuals. Therefore, there is not a single recommended protocol. The biotène® range enables patients to choose the right product at the right time to fit in with their lifestyles, preferences and dry mouth severity. On the website (www.biotène.com) dry mouth sufferers can find suggestions for how they may use the biotène® system of products. The biotène® system of products has product in the following 3 key categories:

      1. Soothe and Moisturize:biotène® offers a portable Spray for on-the-go comfort, a soothing Liquid and an effective Gel that offers relief—especially at night.
      2. Daily Cleaning:Only biotène® has 2 oral rinses and 4 cavity-preventing fluoride toothpastes that are specially designed and formulated to refresh the mouth and help reduce bad breath. And, because sore irritated mouths do not need harsh ingredients, biotène® products are alcohol and (SLS) free.
      3. Saliva Stimulation:To help stimulate salivary flow, biotène® provides 2 breath-freshening gums.
    • The biotène® products have been on the market for many years. They have been clinically tested in over 500 clinical trial subjects including healthy volunteers, volunteers with self reported dry mouth symptoms and patients clinically diagnosed with dry mouth. See product labelling for specific age and usage restrictions.

    • The LP3 enzyme-protein system contains lactoferrin, lactoperoxidase and lysozyme. Within saliva these enzymes and protein are believed to supplement the mouth's natural defenses. Human saliva contains a variety of naturally produced host defences whose role is to maintain a healthy oral environment.

      The biotène® LP3 enzyme-protein system is designed to supplement some of enzymes that are depleted in a dry mouth. The goal is to help maintain a healthy oral environment and avoid the consequences of unmanaged dry mouth.

    • Dry mouth is a highly variable condition. Some sufferers have just oral dryness, whereas others have no working salivary glands and no saliva flow. Patients are encouraged to develop their own dry mouth management protocol from the biotène® system of products to meet the needs of their lifestyle, preferences and symptom severity. On the website (www.biotène.com) sufferers can find suggestions for how to use biotène®.

    • Biotène® products have been specifically and appropriately formulated for the delicate irritated oral mucosa of a dry mouth sufferer. As a result, the product range contains moisturizing polymers, mild flavours, is alcohol free and contains no anionic detergents (such as Sodium Lauryl Sulphate- SLS). All these factors help provide symptom relief from a dry mouth and soothe oral tissues.

    • There are no known interactions between biotène® and cancer medicines.

    • There are no known interactions between biotène® and systemic medicines.

    • Yes, all biotène® ingredients are gluten free.

    • The biotène® range does contain ingredients which are derived from animals. Lactoferrin and lactoperoxidase are derived from bovine milk, and lysozyme is derived from egg whites.

    • As yet the product has not been clinically tested in this population. Biotène® products have been specifically and appropriately formulated for people with a dry irritated mouth. As a result, the product range contains moisturizing polymers, mild flavors, no alcohol, and no anionic detergents (such as sodium lauryl sulphate- SLS). All these factors help provide relief and comfort of irritated mucosa.

    • Biotène® is safe for use in the vast majority of consumers with milk allergy. However, highly susceptible individuals should consult a physician before using the product.

    • No, none of the biotène® products contain alcohol.

    • No, none of the biotène® products contain SLS.

    • Dry mouth would not normally be expected in children. It is recommended that children 12 years old and under consult a doctor.

    • Biotène® products are available at all major retailers.

    References:

    1. Tenovuo J. Clinical applications of antimicrobial host proteins lactoperoxidase, lysozyme and lactoferrin in xerostomia: efficacy and safety. Oral Dis, 2002; 8; 23-29

     

    BIOTÈNE is a registered trademark of Glaxo group of companies.

Technical questions 
Choose from the list below to find answers to the technical questions most frequently asked.

    • If you have forgotten your Dental-Professional Username, you can retrieve it online as follows:

      1. Click on the "My Account" link on the top of the page
      2. Click on the "Click Here" link on the "if you've forgotten your username" line which is just below the Submit button on the Sign-in page
      3. Provide the email used in registration in the email field and click the Submit button

      Your Username will be sent to the email address you previously provided on the website. This email may be accidently filtered as "spam", so if you do not see the email message in your inbox within a few minutes please check in the junk mailbox/folder.

    • Per GSK Standard Security policies, Email Address and Username are unique for each user and are not able to be edited on your Dental-Professional account. You must re-register using the different Username and/or Email Address you wish to use.

    • If you have forgotten your Dental-Professional Password, you can retrieve it online as follows:

      1. Click on the "My Account" link on the top of the page
      2. Click on the "Click Here" link in the "If you have forgotten your password" line which is just below the Submit Button on the Sign In page
      3. Provide the email used in registration in the email field and click the SUBMIT button

      An email will be sent to the email address you provided. Click on the link in the email to reset your password or copy and paste the URL in internet browser. The reset password link can only be used once to reset your password. If you try more than once an error will be displayed.

       

      This email may be accidently filtered as "spam", so if you do not see the email in your inbox within a few minutes please check in the junk mailbox/folder.

    • Follow these steps:

      1. Clear all cookies and temporary files on your computer/browser
      2. Follow the steps of "I forgot my Password" in this FAQ
    • Please make sure you have included the entire URL provided to you in the email.

    • If you use the old reset password email link again by refreshing the page with same URL to reset the password then you will get this error: "Your password could not be updated. Please contact the system administrator for assistance."

      The password reset link can only be used to reset your password. Follow the steps of "I forgot my Password" in this FAQ to try once more by clicking the link within the reset password email.

    • If it is your first time printing coupons, you will need to take a short moment to install the Coupon Printer (see further details below). Once you have successfully installed the Coupon Printer make sure your default printer is turned on and you are ready to print coupons.

    • Coupon Printer technology sends the coupon directly to your default printer, so a printer is required to complete the coupon printing process. You are also required to have administrative permissions to install the Coupon Printer application onto your computer. This means that you need the appropriate level of permissions to install software onto your computer. Some work environments and or shared computing environments (public library or internet cafe) may not allow you to install the Coupon Printer.

    • The Coupon Printer is safe software that enables your computer to build and print coupons that will be accepted at stores.

      The Coupon Printer is a TRUSTe certified download.

    • You can try the stand-alone installer by clicking on the following link appropriate to your system:

      Windows 2000/XP/Vista/7 with Internet Explorer/ Mozilla Firefox / Netscape Navigator

      http://install.coupons.com

      Macintosh OSX 10.3 or higher when used with Apple Safari / Mozilla Firefox

      http://ftp.coupons.com/Safari/MacCouponPrinter.dmg

    • If you never printed coupons before, you will need to first install the Coupon Printer.

      Coupons will print directly to your printer and will never render on your screen. Please ensure that your default printer is turned on and has paper and ink or toner. Check that your default printer is set to print to paper. Coupons cannot be printed to a fax machine or graphic format like a PDF.

    • The dental-professional.com web site typically assigns individual print limits to coupon offers to make sure everyone gets a chance to print a coupon. You may be encountering a "Print Limit Reached" error message if you have attempted to print the same coupon multiple times.

      If you encounter a "Print Limit Reached" error message and no coupons actually printed, you should first check your printer settings and adjust the default printer if necessary. Coupons sent to the wrong printer or an offline printer cannot be re-queued to another printer.

      If you encounter a "Print Limit Reached" error message on the dental-professional.com website, the coupon promotion may have ended and the coupon may no longer be available.

    • If you are using Internet Explorer, your Coupon Printer add-ons may have been disabled. Please follow these steps to enable your add-ons and for your system to recognize the installed software:

      1. Open your Internet Explorer browser.
      2. Go to Tools -> Manage Add-ons -> Enable/Disable Add-ons.
      3. In the drop down menu select "Add-ons previously used by Internet Explorer".
      4. Look for Coupons, Inc. "Cpbrkpie Control" under Name and "Enable" it if it is marked as "Disabled".
      5. Look for "CouponBar" under Name and "Enable" it if it is marked as "Disabled". Note that the CouponBar add-on may not necessarily appear in the add-on listing.
      6. Restart your browser and print your coupon.
      7. After installation try printing the coupon again to ensure that the Coupon Printer is properly installed.
    • If you are using Internet Explorer, it may be that your ActiveX control for the Coupon Printer was disabled during the installation.

      1. Please look for the ActiveX bar (also called the Windows Information Bar) across the top of the page.
      2. You may be prompted with this message: "The previous webpage might require the following add-on: 'Couponprinter.ocx' from 'Coupons Inc.'. Click here to allow it to run..."
      3. Click on the bar and select "Install ActiveX". This will allow the Coupon Printer in Internet Explorer to print coupons.
    • It may be that your Antivirus settings are high and blocking installations. We assure that there are no viruses, trojans, malware, or adware associated with our download. You can verify that software has been white-listed by TRUSTe at www.truste.org/tdp/whitelist.

       

      The Coupon Printer is a software program that enables you to send coupons to your printer with a click of a button. It is user friendly and completely safe for you to download. You can disable your antivirus temporarily, install the coupon printer, and re-enable your antivirus to be able to print coupons safely.

    • If you are trying to print coupons at work or a library, Internet café, or university, you may not have administrative permissions required to download and install programs onto the computer you are using. This may be true even if you've downloaded and installed other files or programs onto this computer. If attempting to print coupons from a shared computing environment, please contact your network administrator for more information. If you have a home computer, you may find it easier to access and print our coupons there.

      Click here for instructions on what to do before you begin to print coupons.

    • A cookie is a small text file that a web server gives your browser to store on your computer when you access a website. Cookies are capable of storing many types of data and may be placed on your browser by GSK or by a third party.

      Cookies cannot read information stored on your hard-drive and cannot be used to run programs or to deliver viruses to your computer.

    • Cookies are used for a variety of purposes on GSK websites: Some GSK sites set cookies that keep you from having to enter a password more than once during visits to one or more of our sites.

       

      We also use cookies to help us analyze usage of our sites and traffic among our sites more accurately and to provide you with information of interest to you. For example, cookies are used on some GSK websites to record the total number of hits received on the sites and web pages.

       

      Cookies also allow GSK to determine whether you came to a GSK site from another GSK site or from an advertising banner or link on a non-GSK website, so that we can, for example, measure the effectiveness of the links among our sites and the effectiveness of our advertising on non-GSK websites.

       

      Similarly, cookies allow us to determine whether you register on or visit any of our websites, which enables us to analyze how particular users use our sites and whether registered and unregistered users of our websites use our sites differently.

       

      Cookies also allow us to maintain information about how particular visitors use our family of sites, which enables us to better provide such visitors with information relevant to their interests. This may include using information about your use of our sites in conjunction with personally identifiable information that you have volunteered to us on one of our sites.

       

      In all cases in which cookies are used, however, neither GSK nor any third party will use the cookie to collect personally identifiable information from our site unless you voluntarily agree to enter the information, such as if you register on the Blog in order to post a comment. Most web browsers are set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent. Note, however, that some portions of our sites may not work properly if you refuse cookies.

       

      Click here for steps to accept/delete cookies in your browser.

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